This questionnaire is designed to measure satisfaction with a broad range of aspects of the service provided by a general practioners (GPs) in a primary care setting or hospital based diabetes clinics.
The DCSQ includes 25 items designed to measure satisfaction with a broad range of aspects of the service provided by a diabetes clinic, e.g:
- education
- continuity of care
- waiting times
- privacy
- and many other aspects of patient experience
Respondents are asked to read each statement carefully and indicate whether the extent to which they are satisfied or dissatisfied with the service provided. A ‘not applicable’ option is provided in case the respondent has no experience of a particular aspect of the clinic.
The DCSQ was designed in consultation with diabetes specialists from many disciplines including medicine, nursing, podiatry, dietetics, ophthalmology and psychology. Two separate versions are available for use in 1) hospital diabetes clinics and 2) general practice diabetes clinics.
The DCSQ is recommended for analysis item-by-item. This means that each item is designed to be analysed individually and can be considered separately from other items.
